Getting some negative reviews or low-star rating about your brand or service can send your everlasting customers to your competitor websites. Negative reviews can damage your brand reputation whereas positive reviews can build up the same.
Online reputation management is monitoring or controlling what shows up when someone looks you up online. In other words, maintaining the reputation of an individual or a brand around the Internet world.
It has been found that 50.2 million users look for News or search online, 59.2 million users visit Google, 61% consumers search online and 43% search for expert opinions, articles reviews before purchasing any product or brand. So, it’s very important to repute your brand online in a positive manner in order to retain your potential customers.
Common problems being faced by most of the brands and companies:
Negative reviews on Google or Yelp
Negative search results on Google
Negative news, articles or blogs by any of your former customer or employee.
Complaints on scam.com or any social networking site.
Our Digital media experts would help you assess online the negative information that is damaging your online reputation on Google, directories, review sites, blogs, forums, videos, and images. To get started with building your brand value, hire our team of experts who would assist you in the following ways to have a full and fair persona online:
Register your domain online
Developing your own online content
Claim a Google+ account
Sharing knowledge with others
Use of various online tools such as Google Alerts, Help a Reporter out etc.